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FAQs

How do I contact the Information Office at St Mary's Hall?

Information Office email – boxoffice@appledorebookfestival.co.uk 

Information Office telephone – 01237 734730

Or in person at St Mary's Hall (disabled access around the side of the building):

OPENING DATES/TIMES Sat 20 July (10am–12pm) Wed 24 July (10am–12pm) Thurs 25 July (6pm–8pm) Sat 27 July (10am–12pm) Wed 31 July (10am–12pm) Thurs 1 August (6pm–8pm) Then every Saturday until 7 Sept (10am–12pm)  The 'Information/Ticket Office' at St Mary’s Hall will also be open during the Festival, and also at Skern.

What are the Festival dates?

13th- 22nd September 2024

How do I buy memberships and tickets?

Through our website or in person during Information Office opening hours.

Can I order tickets or memberships over the phone?

Sorry no, we cannot take credit card details over the phone.

Can I pay with cash?

Sorry no, we are unable to process cash transactions.

Will I receive physical tickets or memberships?

No, tickets and memberships are electronic and can be shown on entry to the event on your phone or they can be printed off at home.

Do you offer concessions for those who are registered disabled?

Registered disabled visitors who require a chaperone to accompany them, can purchase an additional ticket at 50% off the face value with every full-price ticket purchased. Please note it is not possible to offer this discount for events involving food and drink.

How do I become a Friend?

Please see the information on the Friends leaflet or click here, for more information.

What is an AppleFactor?

A Festival benefactor. Please see the AppleFactor leaflet or click here, for more information.

Can I volunteer for the festival? How many volunteers are there and what do they do?

Please click here for further details. We rely on over 100 volunteers ranging across the Festival’s organising committee to fundraisers, stewards, interviewers, drivers and a myriad of other roles.

What does the Festival do with the money it makes?

The Festival is a registered charity and supports the Charlotte Aitken Trust Schools Week. Any surplus we make is used to support local community charities.

What is Schools Week? And why is it called Charlotte Aitken?

Each year some 7000 plus pupils benefit from author events organised in the classroom or library at their school, many of which are subsidised. The Charlotte Aitken Trust is just one of the many grantmakers who help make this happen - click here for more information.

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